Frequently Asked Questions
LAB
When will the screening test be completed?
Screening results will be available within 24 hours from when we receive the patient sample in the lab, and are usually available the same day as the samples arrive in the lab. Preliminary results will be then be delivered by the method or methods that work best for your practice. These HIPPA compliant methods include hard copy print, fax, internet, and HL7 electronic transmission.
When will the confirmation results be available?
Answer Coming Soon
What is the difference between a screening and a confirmation?
Answer Coming Soon
Why are some tests confirmed, and others are not confirmed?
Answer Coming Soon
What does "Inconsistent" mean on my patient's report?
Answer Coming Soon
CUSTOMER SERVICE
How can I order supplies for my office or facility?
You can place your order on our website by click the order button on the main tool bar. If there are any supplies you do not see please list them in the additional comments field. You can also contact the Customer Service Department toll free at 1-888-240-5813 or via email at info@firstmedlabs.com
I am "locked out" of the Intranet and cannot view my results.
You can contact customer service toll free at 1-888-240-5813 or via email at info@firstmedlabs.com to reset your password.
When logging into the site, I am getting an error message...
Please contact Customer Service 1-888-240-5813
Are my results posted yet?
To view your results log on to the website, log in under your own unique username and password to check to see if your results have posted.
How do I notify the company of new contact/address information or a change in collection schedule or pick-up times?
It is as simple as phoning the Customer Service Department at 1-888-240-5813 select and a Customer Service representative will take the information over the phone and process the necessary changes for your account.
BILLING
My patient has a question about billing. May he/she contact you directly?
If the patient has a question about their bill they can reach our billing department at 1-888-240-5813.
What information does First Medical need to bill my patient's insurance carrier?
In order to bill a patient’s insurance for testing provided, First Medical must have the patient’s name, date of birth, gender, insurance company, policy number and group number. All of these must be provided along with diagnosis codes that meet medical necessity. A copy of the patient’s insurance card (front and back), and driver’s license is also very helpful.
Who can sign for laboratory testing?
Orders for Lab testing must be signed by a licensed provider. A physician, physician’s assistant, or nurse practitioner can sign for most lab testing. It is generally required that the provider be registered with the patient’s insurance as well.
Lab F.A.Q
LAB
When will the screening test be completed?
Screening results will be available within 24 hours from when we receive the patient sample in the lab, and are usually available the same day as the samples arrive in the lab. Preliminary results will be then be delivered by the method or methods that work best for your practice. These HIPPA compliant methods include hard copy print, fax, internet, and HL7 electronic transmission.
When will the confirmation results be available?
Answer Coming Soon
What is the difference between a screening and a confirmation?
Answer Coming Soon
Why are some tests confirmed, and others are not confirmed?
Answer Coming Soon
What does "Inconsistent" mean on my patient's report?
Answer Coming Soon
CUSTOMER SERVICE
How can I order supplies for my office or facility?
You can place your order on our website by click the order button on the main tool bar. If there are any supplies you do not see please list them in the additional comments field. You can also contact the Customer Service Department toll free at 1-877-335-2455 or via email at info@premedinc.com.
I am "locked out" of the Intranet and cannot view my results.
You can contact customer service toll free at 1-877-335-2455 or via email at info@premedinc.com to reset your password.
When logging into the site, I am getting an error message...
Please contact Customer Service 1-877-335-2455
Are my results posted yet?
To view your results log on to the website, log in under your own unique username and password to check to see if your results have posted.
How do I notify the company of new contact/address information or a change in collection schedule or pick-up times?
It is as simple as phoning the Customer Service Department at 1-877-335-2455 select and a Customer Service representative will take the information over the phone and process the necessary changes for your account.
BILLING
My patient has a question about billing. May he/she contact you directly?
If the patient has a question about their bill they can reach our billing department at 1-877-335-2444.
What information does Premier need to bill my patient's insurance carrier?
In order to bill a patient’s insurance for testing provided, Premier Medical must have the patient’s name, date of birth, gender, insurance company, policy number and group number. All of these must be provided along with diagnosis codes that meet medical necessity. A copy of the patient’s insurance card (front and back), and driver’s license is also very helpful.
Who can sign for laboratory testing?
Orders for Lab testing must be signed by a licensed provider. A physician, physician’s assistant, or nurse practitioner can sign for most lab testing. It is generally required that the provider be registered with the patient’s insurance as well.